FREE SHIPPING IN AUSTRALIA & VOLUME DISCOUNTS

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Our Promise of Complete Customer Satisfaction

Many families of Siberian farmers, hunters, and herb gatherers are happy when YOU ARE HAPPY with the quality of our Siberian Green products, with the delivery, and with the overall customer experience! 

However, if you feel we could have done something better – please let us know. This is extremely important, so we can serve you better next time.

… and, if you are not completely satisfied with your purchase for any reason, you may also return it to us for a full refund or an exchange. 30 Day Money back Return & Refund Guaranteed!

Please read our complete Return & Refund policy below and if you still have any questions – please email at any time: contact@siberiangreen.com

Return & Refund Policy

Siberian Green Australia has a 30-day return & refund policy, which means you have 30 days after receiving your item to return and request a refund.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



To start a return, you can contact us at contact@siberiangreen.com or siberiangreenaus@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.



You can always contact us for any return question at contact@siberiangreen.com or siberiangreenaus@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.



Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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