Thank you for your purchase! SiberianGreen.com.au focus is to ensure that you are happy not only with the quality of our products but also fully satisfied with the shipping and delivery experience.
Our Policy highlights for our Australia-based customers:
FREE ECONOMY Shipping in Australia is included - Any order size!1-3 Day handling and 7-14 days Regular Parcel Post Australia delivery equivalent Orders shipped from Australia or Singapore based warehouses (larger volume or special orders might be shipped from US warehouse by DHL Express) Priority and Expedited (DHL Express) upgrades are available for free for large volume orders only. Please contact us in advance to enquire.
Shipping Rates are calculated at checkout and vary depending on your delivery location. All deliveries within Australia are charged at $0.00 FREE ECONOMY Shipping. Expected delivery time for our Australia customers is 7-14 days. Time may vary due to seasonal / holiday factors and customs delays (if shipped from Singapore or US)
If you prefer to have Expedited shipping (DHL Express) please contact us directly for special shipping arrangements. We may upgrade for free large volume orders shipped from US-based warehouses. We are always ready to accommodate your shipping needs!
Our Policy highlights for our Global customers (outside of Australia)*
*For your international orders, please visit our global site http://www.SiberianGreen.com:
For your international orders, you may need to pay for import taxes, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs. Depending on regulations we are trying to minimize those fees to our customers, if possible, by providing optimal, correct, and on-time information to the shippers. Please contact us directly if you have any questions.
DHL Express is typically delivers within 5-7 days, however custom clearance may cause delays. Please contact us directly to enquire.
All global orders have internal tracking that we may or may not share with our customers.
We also obtain insurance for all global orders. If your package is damaged or lost during the transportation, we would be able to recover the loss and reimburse directly to you once the claim is filed and approved by the insurance company. Insurance claims may require some documentation, photos, prove of damage or/and loss so we need our customers to be understanding and to be able provide such documentation if necessary.
In some countries local postal services for security reasons retain packages and require recipients to pick up international orders at their local postal service locations or/and pay local taxes. Please contact your local postal service if your have any questions. Or let us know if you have any issues with the delivery and/ or pick up of your international order.
Order Handing Terms:
If your item is in stock it will have the same day handing (Monday-Friday) and will be we aim to dispatch all orders within 24 hours (Monday-Friday) but will ensure you are kept updated.
Our Order Cut Off time: 3pm EST (Monday-Friday)
We use carriers such as Australia Post, Asendia, DHL, Flat Export to ensure your item gets to you on time no matter what part of the world you are.
We also display our ‘out of stock’ items so that you can notify us if you would like to be informed when they are back in stock.
We will ensure you are kept updated at all times. If you have any questions please contact us at:
Customer Support:
📧 Email : contact@siberiangreen.com.au
📞 Tel: +61 28 381-0658 (voice message)
📍 Mailing Address : Persimmon LLC, 15 Kendall Street, C/O A62524, Clyde, NSW, 2142, Australia
Policy Last updated July 28, 2022
